We are a provider of financial service products to the UK retail market, specifically for car, van, motorbike and home insurance and also unsecured personal lending. We have three trading businesses: Hastings Insurance Services Limited (“HISL”), trading as Hastings Direct, an insurance intermediary and service provider which operates from three locations in the UK (Bexhill-on-Sea, Leicester, and London); Advantage Insurance Company Limited (“AICL”), an insurance underwriter based and regulated in Gibraltar; and Hastings Financial Services Limited (“HFSL”), an FCA regulated lending business. HGC is the ultimate UK parent company of the Group, and via Hastings Group Holdings Limited, a wholly owned intermediate holding company, is responsible for oversight of the Group’s operations; its head office is located in Bexhill-on-Sea, East Sussex.
Our business model focuses on providing general insurance and other financial services products to customers in the UK only, via price comparison websites, over the telephone, and via digital platforms. The Group operates UK call centre operations for retail sales, customer service and claims handling functions, and has outsourced arrangements to supplement these operations in the UK and in South Africa.
We support, and are committed to, the welfare of all of our colleagues in terms of pay, working hours, environment, health and safety, and wellbeing. We do not expect, and will not tolerate, violations of basic human rights or UK employment practices by any colleague, or within our supply chain. The number of colleagues directly employed by the Group as at 31 December 2022 was over 3,200. Our colleagues are engaged on a variety of full-time, part-time, and flexible working arrangements and are appropriately remunerated and incentivised; the Group does not operate zero-hour contracts. Contractors are also employed by the Group from time to time, but these are generally professional workers for specific projects.
We have a transparent and inclusive culture based on our 4Cs cultural framework ensuring the needs of Colleagues, Customers, Community, and Company are taken into account. We listen and respond to issues and concerns our colleagues raise, either through formal surveys, colleague forums (including the Hastings Colleague Forum which we recognise for the purposes of statutory collective consultation), leadership escalation or, if necessary, via ad-hoc, open communication directly with Chief Executive Officer. We do not formally recognise a trade union, but all colleagues have the right to be represented by a trade union member should they chose to do so.
HISL’s primary suppliers include price comparison websites, technology providers, outsourced call centre service providers, vehicle repair centres, car hire providers, and law firms. All of these suppliers, with the exception of a South African call centre operation, are based in the UK, the European Union, or the United States.
AICL’s external supply relationships include reinsurance brokers, actuarial service providers, and reinsurers which, with the exception of some reinsurers, are all based in the UK.
HFSL’s primary suppliers include price comparison websites and outsourced technology platforms, all based in the UK. No other Group company has any supplier relationships other than corporate, accounting and legal, professional, or advisory services from UK based organisations.