Hastings Group reports third quarter 2025 results

Hastings Group (‘Hastings’), one of the leading UK P&C digital insurance providers and part of the Sampo Group (‘Sampo’), reports today on performance for the nine months ended 30 September 2025.

Toby van der Meer, Group CEO, commented:

“Hastings has continued its strong performance in the nine months of 2025, with 15% year-on-year growth in customer numbers to 4.4 million, driving higher gross written premium, up 16% year-on-year. In a softening market environment, we have selectively grown new business in the motor and home insurance market, whilst benefitting from higher customer retention.

We have maintained our investment in customer servicing and claims capabilities, including rolling out our new mobile app messenger service to the majority of customers. Encouragingly, we continue to see record high customer satisfaction levels across all channels.

I’m also pleased by the support we continue to provide our local communities and charities, with more than 1,950 community days and £209,000 donated in support of 57 local and national charities. In September, we announced our sponsorship of Brake’s Road Safety Week, reinforcing our ongoing partnership and shared commitment to making UK roads safer for everyone.

As always, my thanks to my Hastings colleagues for their dedication to looking after our customers, and each other, every day.”

Financial highlights

Strong performance for the nine months ended 30 September 2025, including:

• Live customer polices (‘LCP’) increased 15% year-on-year to 4.4 million policies at 30 September 2025, due to increased new business sales from improved PCW competitiveness in targeted segments, and higher retention rates. Motor LCP increased by 11% year-on-year, while home policies grew by 34% year-on-year.
• Gross written premium & brokerage income up 16% year-on-year to £1,908.0m (2024: £1,650.5m), as a result of growth in new business and renewal volumes.
• Underwriting result of £148.5m (2024: £118.4m), up 25% year-on-year, largely reflecting a higher net insurance revenue and broadly flat operating ratio¹ at 88.3% (2024: 88.5%).

Strategic and operational initiatives

Delivery of strategic and operational initiatives continues at pace:

• Investments in telematics, multicar, home, as well as bike, van and personal loans contributing to diversified growth and higher customer product holdings
• Development of our pricing, data and analytics agenda, including substantial recruitment, enhancements to our data and modelling infrastructure, and rollout of a significant number of pricing changes.
• Ongoing investment in technology and customer servicing capabilities contributing to high levels of customer satisfaction and lower complaints.
• Further deployment of 24x7 messenger functionality in the Hastings mobile app, with 18% of customer service contacts now automated and requiring no colleague assistance.

Our colleagues and communities

Continued commitment to supporting colleagues and local communities:

• Onboarded over 330 colleagues, including welcoming largest cohort of graduates and interns, and internally promoted a further 60 colleagues to new roles.
• Improved measurement of Scope 3 emissions, including the impact of supply chain and emissions linked to insured vehicles, supporting longer-term emission reduction goals.
• Proudly announced sponsorship of Brake’s Road Safety Week, reinforcing shared commitment to making UK roads safer for everyone.
• Colleagues and company raised £209,000 together for national and local charities and volunteered over 1,950 community days to causes including Loros Hospice in Leicester and Warming Up the Homeless in Bexhill.

​​​​​​​​​​​​​Ends

For more information, please contact pr@hastingsdirect.com.

¹Operating ratio is calculated with claims and operational costs over insurance and other revenue.