Hastings Group reports second quarter 2025 results

Hastings Group (‘Hastings’), one of the leading UK P&C digital insurance providers and part of the Sampo Group (‘Sampo’), reports today on performance for the six months ended 30 June 2025.

Toby van der Meer, Group CEO, commented:

“Hastings has continued its strong performance in the first half of 2025, with 19% year-on-year growth in customer numbers to 4.2m, contributing to higher gross written premium, also up 19% year-on-year. We have achieved targeted new business growth in attractive parts of the motor and home insurance market, whilst renewal sales have benefitted from market dynamics of less customer switching, driven by lower prices.

We have seen record high customer satisfaction levels, and lower complaints, as a result of competitive pricing, as well as sustained investment in customer servicing and claims capabilities, including our mobile app.

I am pleased by the progress we have made in the first half of the year in supporting our local communities and charities, with more than 4,500 community hours donated by colleagues in support of more than 25 local and national charities. We have also announced a new partnership with Brake, the UK’s leading road safety charity.

As always, my thanks to my Hastings colleagues for their dedication to looking after our customers, and each other, every day.”

Financial highlights

Strong performance for the six months ended 30 June 2025, including:

• Live customer polices (‘LCP’) increased 19% year-on-year to 4.2 million policies at 30 June 2025, due to increased new business sales from improved PCW competitiveness, and higher retention rates. Motor LCP increased by 15% year-on-year, while home policies grew by 35% year-on-year.
• Gross written premium & brokerage income up 19% year-on-year to £1,245.9m (2024: £1,044.6m), as a result of growth in new business and renewal volumes.
• Underwriting result of £94.3m (2024: £68.3m), up 38% year-on-year driven by higher earned premiums and improved loss ratio.
• Operating ratio¹ improved to 88.4% (2024: 89.6%), driven by a stronger loss ratio, offset slightly by higher operating expenses because of higher acquisition related expenses from new business volume growth, and continued investment into operational and servicing capabilities.

Strategic and operational initiatives

Delivery of strategic and operational initiatives continues:

• Enhancements to the highly popular Hastings mobile app, including improved claims functionality as well as deployment of the new asynchronous messaging service to offer even more flexible, 24/7 customer support.
• Ongoing investment in colleagues as well as digital customer servicing capabilities, contributing towards improved customer claims experience and lower levels of complaints.
• Successful promotion of Youdrive, the Hastings telematics offering, that rewards good drivers with a lower price, and increased sales to existing customers of both multicar and home insurance.
• Significant amount of technology change, including cloud based pricing and data platforms, antifraud capabilities, digital platform, and the rollout of a number of AI pilots.

Our colleagues and communities

Continued commitment to supporting colleagues and local communities:

• Record colleague engagement scores, supported by pay and career investment, flexible working, and successful internal event activity focusing on a range of colleague topics including wellbeing, sustainability, and road safety.
• Significant investment in learning and development technology, including for Pricing and Underwriting, Technology, and Commercial teams. Also received Disability Confident Level 2 accreditation, supporting all colleagues to thrive in their career.
• Announced a new partnership with Brake, the road safety charity, to promote safer driving.
• £111k raised by colleagues and donations from the company, and over 4,500 community hours donated to more than 25 local and national charities, including Rainbows Children Hospice, Diabetes UK, Headway and ICU Conquest Hospital.

Ends

For more information, please contact pr@hastingsdirect.com.

¹Operating ratio is calculated with claims and operational costs over insurance and other revenue.