Hastings Group reports fourth quarter results 2025

Hastings Group (‘Hastings’), one of the leading UK P&C digital insurance providers and part of the Sampo Group (‘Sampo’), reports today on performance for the twelve months ended 31 December 2025.

Toby van der Meer, Group CEO, commented:

“Our focus is on reducing the cost of insurance for customers, and delivering great service. Based on this, it’s fantastic to have achieved a 16% year-on-year growth in customers to 4.5 million, and a 13% increase in premiums to over £2 billion. This result has been achieved against a backdrop of falling market prices, and was supported by selective expansion in higher-premium motor segments and growth in home insurance, as well as improved retention levels.

Investing in our capabilities to become the best digital insurer remains a priority, and in addition to a range of improvements to our mobile app, over recent months we have successfully rolled out an enhanced 24x7 mobile messaging platform to customers. Our colleagues have also worked hard to help customers and we have seen high customer satisfaction across all channels, improvements in NPS, and reductions in complaints.

I am very proud that Hastings has been recognised as the UK’s #1 Best Big Company to Work For, for the second year running. This is a reflection of our 4Cs way of working and investment in colleagues. Our commitment to community initiatives also strengthened, with colleagues delivering more than 2,500 days of voluntary support, contributing over £395,000 to charities, and helping us further reduce our carbon emissions.

We support the government’s work on road safety, and would encourage a range of actions to be taken forward, including a focus on young driver safety, reducing the risks of distracting driving, and fighting fraud and crime and claims management companies. Our teams see the horrible impacts that accidents can cause on those involved and their families, and we believe more can and should be done.

As always, I would like to express my appreciation to all colleagues for their ongoing dedication to supporting our customers and each other.”

Financial highlights

Strong performance for the year ended 31 December 2025, including:

• Live customer polices (‘LCP’) increased 16% year-on-year to 4.5 million policies at 31 December 2025. Growth in home products and selective expansion in higher premium motor segments supported new customer acquisition, while reduced consumer movement within a declining‑price environment contributed to stronger policy renewal levels. Motor LCP climbed by 13% year-on-year, while home policies increased by 27% over the same period.
• Gross written premium & brokerage income up 13% year-on-year to £2,454.8m (2024: £2,172.0m), with disciplined participation in higher‑value motor segment helping to counteract the broader decline in market prices.  
• Operating ratio¹ rose slightly to 89.2% (2024: 88.5%), reflecting reduction in average net premium, higher acquisition outflows linked to new policy growth, together with continued investment in service infrastructure and digital development.
• Underwriting result² of £184.7m (2024: £161.1m), up 15% year-on-year, largely reflecting the modest increase in operating ratio on a higher net insurance revenue.

Strategic and operational initiatives

Significant progress continues to be made on strategic and operational initiatives:

• Messenger, our 24x7 messaging functionality in the Hastings mobile app, now fully rolled out, with over 1 million interactions since launch.
• Development of the pricing, data and analytics agenda, including successful scaling of our motor and home pricing teams, the rollout of new models, and the delivery of high volumes of segmented pricing changes.
• Improved efficiency in operational areas delivered through reduced handling times, automation of processes, and expansion of digital capabilities.
• Continued advancements in technology, including functionality of the mobile app, AI proof of concepts, the rollout of Guidewire to home claims, and significant further investment in our cloud based data platforms, as well as enhancements to data management and cyber controls.
• Customer Hardship Fund considered over 680 applications and awarded more than £47,000 in financial assistance to customers facing exceptional circumstances.

Our colleagues and communities

Continued commitment to supporting colleagues and local communities:

• Record high colleague engagement scores in 2025, and also named UK’s #1 Best Big Company to Work For, for the second year.
• Great progress on our talent development, including the highest ever graduate and Intern intake, expanded skills capability through access to LinkedIn Learning, and the highest number of internal promotions.
• Over £395,000 raised in 2025 by colleagues and the company for charities including RNLI, Brake Road Safety, Rainbows Hospice for Children in Leicester, and Pink Ribbon Foundation through the InsurePink partnership.
• More than 2,500 community volunteering days completed by colleagues to support local good causes and our schools programme Futuready.
• Commitment to sustainable operations continues: 76% reduction in emissions from running our offices between 2022 and 2025, as well as initiatives including the installation of water saving sensor taps and repurposing of 490 pieces of IT equipment through Tech 4 Good partnership.

 

Ends

For more information, please contact pr@hastingsdirect.com

¹Operating ratio is calculated with claims and operational costs over insurance and other revenue.

²Underwrting result is net insurance revenue and other income, less claims and other operational costs.