16 July, 2020


Hastings Direct has announced the reintroduction of free RAC breakdown assistance for NHS and frontline healthcare workers to help them during this third lockdown, as they continue to support the country through these critical times.

Committed to supporting and servicing customers, Hastings Direct introduced a number of additional extraordinary measures in April to help keep the NHS and frontline healthcare workers on the road, and have continued this commitment since.

As well as free breakdown assistance, Hastings Direct is continuing their support including:

Continued extra claims support for NHS and frontline healthcare workers and vulnerable customers: Fast tracked claims handling Temporary replacement vehicle (regardless of fault) to keep them moving

  • Refunds of premiums for customers who are driving less during lockdown and no fee if customers reduce their mileage via MyAccount or Hastings Direct mobile app.
  • Reduced prices
  • Waiving of fees for changes related to COVID-19
  • Dedicated team in place to support customers in financial difficulty
  • Support information on the Hastings Direct website

Hastings Chief Executive Officer, Toby van der Meer said,

“We’re committed to supporting all our customers during these difficult times and recognise the extraordinary work of our NHS and frontline healthcare workers who continue to protect the NHS and save lives at this critical time.”

To share this news, customers will be notified through messages on our website and via email. For further details on these additional services read our Coronavirus FAQs.

Please note that these additional COVID-19 measures are no longer available but please visit our website for more information about our products and to get a quote.

Natalie Sadlier
PR Manager
T: 01424 738225

Note to Editors

Protecting colleagues and customers through the Coronavirus pandemic Hastings is committed to protecting and supporting colleagues, customers and the wider community during the Coronavirus pandemic. By keeping customers safely on the road, in particular NHS and frontline healthcare workers who need their vehicles to get to and from work, and being available to service any claims they may unfortunately have. We have also taken wider customer actions to include additional support for customers impacted by the coronavirus with financial difficulties and waiving some of our normal fees.

The welfare of colleagues is paramount and Hastings has taken many steps to ensure their safety. Any colleagues who can work from home are doing so, and we continue to offer colleague support during these difficult times. We are offering five days emergency paid parental or carer leave as we understand that it might take some time for our colleagues who are parents or have caring responsibilities to make necessary arrangements following the recent government lockdown. In addition, we’re offering our colleagues a range of flexible working options to support their personal needs, such as a change in their working hours or structure.

We have not closed any offices, nor furloughed anyone with government funding, and continue to invest in a number of areas, including recruiting new colleagues to join the company.

Since April 2020, the Hastings Direct’s Covid-19 Community Grant Scheme has donated over £256,000 to more than 220 charities in the local communities (East Sussex and Leicestershire), helping them continue to support the most vulnerable and need in the community. The grant scheme continues to support local charities and good causes.


16 July, 2020