We believe that by creating the right culture for our colleagues, and giving them the right tools to do their jobs, they will do more for our customers; enabling us to grow the company profitably and sustainably and allowing us to invest in the communities we serve and in society and the wider environment.
Our 4Cs ways of working drives our decision making and continues to guide us as we grow:
Investing in our colleagues: We continually invest in supporting our colleagues and act on their feedback
Improving our service and digital proposition: Our digitally focused business is built for the way customers want to buy and manage their insurance
Driving our vision and generating value: Our data, technology and digital capability supports our future growth and continued success
Helping our communities: We take our 4Cs full circle by investing in and playing an active part in our local communities
Our approach to managing ESG factors is key to ensuring the longevity and sustainability of our business and tackling the challenges of our time, such as social inequality and climate change, whilst minimising any adverse impacts to our operations.
Our areas of focus are:
1. Operating responsibly
2. Valuing our colleagues
3. Supporting our local communities
4. Reducing our environmental impact
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